Accident advice

At the accident scene:

  1. Stay calm - do not panic. A clear thinking head will recall necessary details.
  2. Turn off the ignition.
  3. Turn on emergency flashing hazard lights.
  4. Stay off the road and encourage others to do the same.
  5. Look for leaking petrol and battery acid.
  6. Do not smoke.
  7. Do not admit liability or promise payment.
  8. Do not engage in accusations with the other driver.
  9. Do not make rushed and rash decisions. Think clearly.
  10. Exchange names, addresses, phone numbers, registration numbers and insurance information.
  11. Take photographs.

You may, unwittingly, at the scene of an accident commit a serious breach of the law, so be sure to:

  1. Stop after an accident.
  2. Exchange names and addresses.
  3. Do not drive an un-roadworthy vehicle from an accident scene.
  4. Do not allow your car to be towed away from the accident by someone who is not authorised by the Accident Allocation Centre.
  5. IF NOBODY IS INJURED, YOU DO NOT HAVE TO CALL THE POLICE.

Towing from an accident

The Victorian Government, through its agents, is the sole authority for despatching tow trucks to accident damaged vehicles, via the ACCIDENT ALLOCATION CENTRE. TEL: 131 176.

This service determines which independently owned towing service will be allocated an official job number to attend the accident scene for the specific purpose of towing your car direct to your nominated destination.

The towing service must, by law, follow your instructions.

DO NOT SIGN THE TOWING DOCKET UNTIL IT SHOWS YOUR INSTRUCTIONS FOR THE DESTINATION!

DO NOT PAY THE DRIVER!

WE WILL PAY ON YOUR BEHALF!

Do not allow the law to be broken by permitting your vehicle to be removed from the accident scene by a towing operator who has not been directed to you by the Accident Allocation Centre.

Do not attempt to drive an un-roadworthy vehicle from the accident. It is against the law! You stand the chance of causing more damage and you run the risk of invalidating your Insurance cover.

When a tow truck arrives, instruct the driver to tow your car directly to our workshop.

PARKES BODY WORKS Pty. Ltd.
71 Westminster St, Oakleigh VIC 3166
t. (03) 9563 2222

Repair process - when will I have my car back?

This is a question we frequently get asked and we reply, "As quick as humanly possible, but with no sacrifice of quality and safety". The sooner your vehicle is at our workshop, the sooner we can effect the following procedures to get you back on the road with a minimum of delay.

Throughout all of the above procedures we keep you fully updated and informed of all developments.

"Not only do we care about what we do, we care about how well we do it".

When your car arrives

After hours, weekends or public holidays? No problems. Ring: 0418 374 838 OR (03) 9563 2222

Not your fault

If you believe the accident was not caused by your negligence, you may desire to recover the costs and expenses associated with the repairs to your car from the offending driver. This is true especially in the event you do not have any comprehensive insurance or you may not wish to prejudice your no claim bonus or pay any insurance excess applicable.

In either event PARKES BODY WORKS, with many years of practical and positive experience, will help and advise you with:

In the event of a total loss we will, if requested, guide you in obtaining the best available salvage prices.

Car insurance

We frequently experience people who are totally unaware of the performance of their Insurance Company until they have to make a claim.

Often people are not familiar with the terms, conditions and practices of their Insurer when it comes to having their vehicle repaired.

Most Insurance Companies are very good, but some are better than others.

At PARKES BODY WORKS our vast, hands-on, practical experience in dealing with a wide range of Insurance Companies enables us to advise you on your best choice for Car Insurance.

Remember:

Talk to your repairer about car insurance.